FAQ
Custom Orders
Like my style? Let’s collaborate on something custom! Send me an email at ofwarmthjewellery@gmail.com or use my Contact page including any of your design ideas, stone and metal preferences, due dates and the names of any of my existing designs you like, then we’ll go from there! Custom ordered items have an expected fulfilment time of 6-12 weeks, commencing once the first deposit has been made. Customers will receive emails updating them on progress and a final invoice on completion of the order. Please note that custom orders are non-refundable and require a 50% deposit to commence, and the total order amount settled before the order can be shipped.
Made-To-Order Items
Made-to-order items have an expected fulfilment time of 1-3 weeks. Customers will receive update emails for the commencement of the order and completion/dispatch. Made-to-order items are hand-built, not made from existing blank casts, and therefore can vary slightly from the display image.
Location
I create and ship pieces from my home in Hobart, Tasmania, Australia.
How to purchase
Custom orders are payable by card or bank transfer after the relevant invoice has been issued. My online store is coming soon with Card and PayPal payment options and I'll be making a few market appearances in 2025. Keep an eye out on my Instagram and Facebook for market appearance info.
Returns and Exchanges
Customers have 14 days after receiving their items to ask for a refund/return and will need to provide photos of the item/s, a reason for return and to pay for return shipping. Item/s must be unworn, in original condition and with the original packaging intact with proof of purchase. Use my Contact page or email ofwarmthjewellery@gmail.com for any Return or Refund enquiries. I don't accept returns on custom items.
Shipping
All parcels are carried by Australia Post Standard or Express Shipping service and have a signature on delivery required as standard to maximise package safety. Extra Loss and Damage Cover is available to purchase *here*
How do I find my Ring Size?
Diameter of existing ring method
You'll need:
✧ a ring that fits your desired finger
✧ ruler with mm markings (half mm preferred)
Tip: This diameter method works best with rings that are perfectly round.
Circumference of finger
with paper method
You'll need:
✧ paper strip approx. 5mm x 10cm
✧ Something to write with
✧ ruler with mm markings (half mm preferred)
1. Place your ring on the ruler and measure the widest internal measurement to get your ring's Diameter.
2. Compare your result with the chart to find your closest standard Australian ring size.
Just measure the open space between the metal, not the ring itself.
1. Wrap the paper strip flush around the base of the finger you want to measure, making sure you can see some of both layers of paper where you're going to mark.
2. Draw a straight thin line from edge to edge of the paper strip.
3. Flatten out the strip and measure the distance between the two marks with the ruler to get your ring circumference measurement.
4. Compare your result with the chart to find your closest standard Australian ring size.
